Shipping

We offer free standard shipping and returns within the UK for all orders over £30.

We ship from our warehouse in Basildon, Essex with delivery from Monday to Friday.

Royal Mail Standard - 48 hour tracked: 2 - 4 Business days

Royal Mail Next Day - 24 hour tracked: £4.95 | 1 - 2 Business days

Next day deliveries are not delivered over the weekend - if your order is placed with next day delivery before 3pm on Friday, it will be delivered on the Monday. Orders placed after 3pm on a Friday or on Saturday or Sunday will be delivered on Tuesday.

Same day dispatch: If you place your order before 3pm on a weekday it’ll be on it's way to you the same day. 

Holiday delivery window:

Royal Mail Tracked 48: 19/12/24 before 3pm
Royal Mail Tracked 24: 20/12/24 before 3pm

Returns & Exchanges

We want you, or the gift receiver, to be in love with this purchase. If the size or colour isn't quite right or if they need to be returned for another reason, please let us know and we can offer you an exchange or a full refund.

We have extended the returns window from our usual 30 days. Orders placed from the start of November to 24th December 2024 will be eligible for an extended returns period of 90 days.

We will cover the cost of you returning the boots to us if you're in the United Kingdom.

Faulty or Flawed Products?

We stand behind the quality of our boots, and offer a 12 month warranty.

If you experience any material or manufacturing flaw, please contact us so that our customer support team can assist.

Have a question?
No problem, we’re here to help! Send us an email at support@merrypeople.com